1. Information We Collect

We may collect the following types of information when you use our website or place an order:

• Contact details such as name, email address, billing and shipping address
• Order details and payment confirmation (payments are processed securely by third-party providers)
• Website usage data such as pages visited, time spent on the site, and general device information (through cookies and analytics)

2. How We Use Your Information

We use your information to:

• Process and ship your orders
• Communicate with you about your purchase or account
• Respond to questions or customer service requests
• Improve our website, products, and customer experience
• Send optional marketing emails if you have opted in

3. Payments & Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform. Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers behind a firewall.

Payments are processed by third-party providers (such as Shopify Payments, PayPal, etc.). These providers have their own privacy policies that govern how they handle your payment information.

4. Cookies & Analytics

We may use cookies and similar technologies to run the website, remember your preferences, and understand how visitors use the site. You can adjust your browser settings to refuse cookies, though this may affect how the site functions.

5. Data Retention

We keep order information for our records as long as necessary for accounting, legal, and customer service reasons, unless you ask us to delete it where applicable.

6. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers only as needed to operate the business — for example, with shipping carriers, payment processors, or email providers.

We may also disclose information if required by law or to protect our rights.

7. Your Choices

You can:

• Update your contact information by contacting us
• Opt out of marketing emails by using the unsubscribe link in those emails
• Request more information about the personal data we hold about you

8. Children’s Privacy

Fluffmade does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, please email info@fluffmade.com.