1. Handmade Nature of Products

All Fluffmade items are handcrafted. Variations in colour, texture, stitching, size, and placement are normal and reflect the unique nature of handmade goods.

By purchasing from Fluffmade, you acknowledge and accept these natural variations.

2. Order Processing

“In stock” refers to material availability. All items require 1–7 business days of preparation time before shipping.

If more time is needed, this will be communicated to the customer directly and will only happen in rare circumstances. Your business and time is very important to me.

We reserve the right to refuse or cancel orders due to suspected fraud or misuse.

3. Pricing & Payments

Prices are shown in CAD unless otherwise stated.

We reserve the right to update pricing at any time.

4. Intellectual Property

All content on this website — including product designs, photography, branding, and written descriptions — is the intellectual property of Fluffmade and may not be used or reproduced without permission.

5. Shipping Terms

Shipping times are estimated and not guaranteed.

Fluffmade is not responsible for delays caused by carriers, customs, weather, or incorrect addresses.

6. Returns & Refunds

All sales are final.

Please refer to our Returns & Refunds Policy for full details.

7. Limitation of Liability

Fluffmade is not liable for:

• allergic reactions
• misuse of products
• injuries caused by improper microwaving of heat packs
• damage due to washing methods
• carrier errors or loss

To the extent permitted by law, our liability is limited to the price paid for the product.

8. Governing Law

These Terms & Conditions are governed by the laws of the Province of Alberta, Canada.

9. Contact Information

If you have questions about these Terms & Conditions, please contact us at info@fluffmade.com.